Management Response Questions Assignment Example | Topics and Well Written Essays - 750 words

Management Response Questions - Assignment Example This adds value to their as it is coupled with a wide range of both hardware and software products that they manufacture that contributes to its strength (Iliev, Lindinger, & Poettler, 2004). Apple has rare technology: the aluminum machining technology that they use in the manufacturing of their computers. This has makes them manufacture computers with unsurpassed strength and lightness. This rare technology has given them the strength they need to move forward because none of the other firms have access to it. Apple has been enjoying skills from their now former CEO Steve Jobs who had vast knowledge in mass hardware production (Muro, Murray, & Goode, 2010). He led the company into producing the best designed gadgets like the iPhones and the Mac’s. The strength here lies in the difficulty experienced by other competitors in imitating his skills (Iliev, Lindinger, & Poettler, 2004). Thus it is can be concluded that actually value rarity and imitability are three aspects that co ntributed highly to the strengths of an organization in the SWOT analysis. Question two The evaluation of any company helps assess the company in terms of effectiveness, functioning, problems and achievements. Therefore it is an important tool in trying to recognize the strengths and weaknesses of any organization. In the same light it helps the mangers to come up with better policies that could be used in improving the organization (Duncan, Ginter, & Swayne, 2005). Organization assessment following the SWOT analysis requires a keen look into various aspects of the organization so as to avoid a biased assessment. Having this information is essential as it will help in executing various tasks that can be used to improve the functioning of the organization or could identify problems that exist and thus help in solving those problems that could otherwise have been threats to any organization (Duncan, Ginter, & Swayne, 2005). Through this assessment the organization gathers information that is crucial in decision making that could help an organization decide on the mode of resource allocation, policies required to be put in place and this data could also be used for future planning. Conducting this exercise needs to be done in a careful manner so as to avoid overlooking other sides that may potentially affect the organizations operations (Duncan, Ginter, & Swayne, 2005). Question three According to my analysis in the computer industry, I have come to the conclusion that Apple Inc. has a strong SWOT analysis. Its strength factors outweigh its weaknesses and threats in the computer industry. This company has made use of the various opportunities it has identified in the computer industry and has thus remained at the top of the ladder. It has been able to balance all aspects of its SWOT analysis to ensure that its strengths are far much far than those of any other company (Muro, Murray, & Goode, 2010). The weaknesses are few such that they have been overshadowed by t he strength factors and this makes their customers to overlook this aspect thus making the company one step ahead of their competitors in the industry. Some of its strength factors include the $60 billion reserve that they use to acquire anything that they consider important for their operations. Secondly the technological advantages puts it ahead of others in the industry as they are able to produce products that

The Stress of Working in a Call Center Essay Example | Topics and Well Written Essays - 750 words

The Stress of Working in a Call Center - Essay Example Each day that I reported for work, I was on the receiving end of the harshest berating, the meanest insults, and the most intellectually insulting comments that one would only wish on his worst enemy. To make matters worse, I had no right to stand up for myself and let them know that I was just a person tasked to receive their complaints. I wasn't the enemy. I was there to help. Or at least, let them vent to a certain degree. But these clients took complaining to a whole new level. Every time I was demeaned as a person, I felt like shouting at the person on the line, or simply disconnecting the headset and running off crying or to let off some steam. But I wasn't allowed to do that. I needed to stay on the line no matter how I felt. Rather than taking my anger out on the clients, I made sure that I spent at least an hour a day releasing my anger and stress. They say nothing beats boxing when it comes to releasing stress. That is exactly what I did. Each day, I would get home from my shift and pop a boxing game into my X-Box Kinect and jab away for a few minutes in order to remove the stress and anger that I had pent up inside of me. Then on the days that I had off, I made sure to get a full body massage in order to relax my body, mind, and soul even for only a few hours a day. These two regular stress-busting practices of mine were definitely the way to go. I would return to work refreshed and with a new perspective on my job situation and how to deal with it. I learned that work stress could actually be released even on the job if I simply had a way to let it out as I did my task. That was when the stress ball massager became a daily part of my work life. Every time I got a problem call, I take the stress ball and squeeze it as I felt my tension and anger building up inside of me. All of the negative emotions that I wanted to unleash on the client transferred to the stress ball.